Freshdesk’s Arun Mani on European SaaS expansion, diversity and self-reinvention

For most SaaS startups, there comes a point when expansion to new markets seems like the logical path to faster growth. Arun Mani is Managing Director for Freshdesk’s efforts in Europe, and his approach and philosophy towards this (and career growth in general) is something we should all pay attention to.

“If you treat Europe as one mega-region… you’re bound to fail.”

I had to check twice when I looked at Arun Mani’s career path:

  1. Growing up in India
  2. Designing chips at Intel
  3. Studying for an MBA at the renowned INSEAD business school
  4. Advising C-level execs on strategy at McKinsey
  5. Leading global sales at AppNexus
  6. Running Freshdesk’s European expansion

Most people’s career exhibits some form of consistent theme. It took me a while to understand that for Arun, the one consistency is constant self-reinvention.

“From risk free safe choices, to what gives you happiness, there is a huge shift… you have to do everything the other way round.”

Arun Mani freshdeskArun has spent the last few months building a satellite Freshdesk team from scratch in Berlin, Germany to run the company’s efforts in Europe, as their customer base grows and moves up-market towards mid-level and Enterprise businesses.

Freshdesk today has over 900 employees globally and over 100,000 customers.

As you might expect, there’s a whole world of challenges involved in expanding a SaaS product to a new market, especially one so diverse as Europe.

In our discussion, we cover:

  • The most common mistakes businesses make when approaching SaaS expansion to Europe — and how Freshdesk avoids this
  • How transformation is a consistent theme across Arun’s whole career, and how he thinks of this as a vital component of personal growth
  • How mentorship has played a critical role throughout his career, and how others can find their feet with it
  • How he managed to build diversity into his team from scratch when so many others are struggling
  • How running a remote (non-HQ) office came with some unexpected obstacles

“I do look for one thing, and that’s people who are comfortable with change. Because for me, that’s a proxy for the ability to learn.”

Arun’s recommended books

Here are the two books that Arun recommended during the interview:

Listen to the episode

As always, you can find SaaS Open Mic in your usual podcast player (just search for us). We’re also on SoundCloud and Apple Podcasts:

SaaS Open Mic Apple Podcasts

Ed Shelley

Former Director of Content


europe freshdesk interview podcast saas open mic