{"id":11233,"date":"2018-05-11T06:03:06","date_gmt":"2018-05-11T04:03:06","guid":{"rendered":"https:\/\/chartmogul.com\/blog\/?p=11233"},"modified":"2024-05-01T13:57:11","modified_gmt":"2024-05-01T11:57:11","slug":"improving-customer-feedback-canny","status":"publish","type":"post","link":"https:\/\/chartmogul.com\/blog\/improving-customer-feedback-canny\/","title":{"rendered":"Improving customer feedback in SaaS with Canny"},"content":{"rendered":"\n
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“When you’re a team of two, you have to really be critical about what you decide to prioritize. It creates a lot more responsibility and you have to support such a feature further down the line.”<\/p>\n<\/blockquote>\n\n\n\n

We all know that SaaS companies should be collecting customer feedback.<\/p>\n\n\n\n

But how you should actually manage, process, quantify, categorize and action that feedback data is far from simple. Especially when you\u2019re operating at scale.<\/p>\n\n\n\n

For this topic I reached out to two entrepreneurs who are building a company around this \u2014 it\u2019s called Canny<\/a>.<\/p>\n\n\n\n

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“As a user, it always felt like companies didn’t care. There was either no way to give feedback at all or it was a simple email form…After working on this…it turns out they do care \u2014 Product managers would love to have this data when they’re making product decisions.”<\/p>\n<\/blockquote>\n\n\n\n

Co-Founders Sarah and Andrew left their jobs at Facebook to bootstrap Canny as a SaaS business, because they believe there was a better way to handle customer feedback and feature requests.<\/p>\n\n\n\n

I\u2019m really happy that I could pick their brains on a lot of best practices for making feedback more valuable within a business.<\/p>\n\n\n\n

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Canny founders Sarah Hum and Andrew Rasmussen<\/figcaption><\/figure>\n\n\n\n

Topics covered<\/h2>\n\n\n\n

Just some of the questions I asked Sarah and Andrew:<\/p>\n\n\n\n