{"id":17295,"date":"2020-11-06T12:07:36","date_gmt":"2020-11-06T11:07:36","guid":{"rendered":"https:\/\/chartmogul.com\/blog\/?p=17295"},"modified":"2020-11-09T10:12:38","modified_gmt":"2020-11-09T09:12:38","slug":"annual-contract-value","status":"publish","type":"post","link":"https:\/\/chartmogul.com\/blog\/annual-contract-value\/","title":{"rendered":"The Leader\u2019s Guide to Annual Contract Value (ACV)"},"content":{"rendered":"\n<p>ACV isn\u2019t the first thing you cross out when you play <em>SaaS Metrics Bingo<\/em> (<s>no, it doesn\u2019t exist<\/s> yes, it does \u2014 <a href=\"https:\/\/twitter.com\/SavinaVds\/status\/829183228527333377\">we made it<\/a>).<\/p>\n\n\n\n<p>Nevertheless, it is still a useful way to assess the performance of your commercial team, especially when you employ a sales motion to grow your company.<\/p>\n\n\n\n<p>Unfortunately, many founders still don\u2019t know how to take full advantage of it \u2014 either because they\u2019re not sure they\u2019re calculating it in the most accurate way, or because they don\u2019t know how to use the numbers in a meaningful and actionable way.<\/p>\n\n\n\n<p>With this guide, we want to help founders, CEOs, and revenue and marketing leaders learn how to measure and use one of the most important commercial metrics.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-acv\">What is ACV?<\/h2>\n\n\n\n<p>Annual contract value (or ACV) measures the total revenue a customer generates for your company <em>on an annual basis<\/em>.<\/p>\n\n\n\n<p>What that means is that ACV is calculated slightly differently when you\u2019re comparing contracts that span just one, multiple, or partial years.<\/p>\n\n\n\n<p>Contracts that last longer than 1 year should be normalized (divided) to show their annual value. Partial year contracts should <strong>not<\/strong> be inflated to their annual value.<\/p>\n\n\n\n<p>We&#8217;ll look at a few examples in the next section to add more color to this distinction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-is-acv-calculated\">How is ACV calculated?<\/h2>\n\n\n\n<p>We&#8217;ll look at 3 examples to demonstrate how ACV is calculated in each of the cases I described above:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Delos Inc. signs a 12-month contract worth $3,000.<\/li><li>Pied Piper Inc. commits to a 36-month contract worth $6,000 in total.<\/li><li>ACME Inc. signs a 6-month contract at a total value of $2,000.<\/li><\/ul>\n\n\n\n<p>In the case of Delos, calculating the ACV is as straightforward as it looks:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>ACV = $3,000<\/p><\/blockquote>\n\n\n\n<p>In cases where you have contracts that are longer than a year, you have to <em>normalize<\/em> (or divide) the value of the contract over its duration, for example with Pied Piper, it would look like this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>ACV = $6,000 \/ (36\/12) = $6,000 \/ 3 years = $2,000<\/p><\/blockquote>\n\n\n\n<p>Finally, for ACME, you&#8217;re not going to mark up their contract to a (hypothetical) full year, because they&#8217;ve only committed to paying for your services for 6 months. That means their ACV is only the amount they\u2019ve committed to:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>ACV = $2,000<\/p><\/blockquote>\n\n\n\n<p>Individual ACV stats are useful when you&#8217;re analyzing your customers, but it&#8217;s also useful to average the score across your whole customer base to understand who you&#8217;re selling to and how your team is performing.<\/p>\n\n\n\n<p>To that end, you&#8217;d have to find your average ACV (we&#8217;ll use the same example from above):<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>$3,000 + $2,000 + $2,000 = $7,000 \/ 3 = $2,333<\/p><\/blockquote>\n\n\n\n<p>You can use the same approach to segment your ACV by channel (self-service, sales assisted, etc.) or by geography (North America vs. APAC vs. EMEA for example) to find out where the biggest deals are and where your sales team performs the best.<\/p>\n\n\n\n<p>This information can be valuable to understand what customers are open to committing to longer deals and what you need to do to close them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-acv-vs-arr-annual-run-rate\">ACV vs. ARR (Annual Run Rate)<\/h3>\n\n\n\n<p>The similarity (and differences) between ACV and ARR cause a lot of confusion even to experienced operators who are familiar with SaaS metrics.<\/p>\n\n\n\n<p><a href=\"https:\/\/chartmogul.com\/blog\/mrr-monthly-recurring-revenue\/\">In our guide on MRR<\/a>, we defined ARR as a forward-looking metric that expands 12 months into the future from the current point of time. So, essentially, the calculation looks like this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>ARR = 12 x MRR<\/p><\/blockquote>\n\n\n\n<p>To go back to our example, if we take the MRR for each of the 3 customers above, we get something like this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Delos = $3,000 \/ 12 = $250<br>Pied Piper = $6,000 \/ 36 = $167<br>ACME = $2,000 \/ 6 = $333<\/p><\/blockquote>\n\n\n\n<p>Therefore (provided you have no other customers):<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>MRR = $250 + $167 + $333 = $750 and ARR = $750 x 12 = $9,000<\/p><\/blockquote>\n\n\n\n<p>However, if we combine the ACVs of the 3 customers that we calculated above, we get a total ACV of (only) $7,000.<\/p>\n\n\n\n<p>The reason for this discrepancy is that we count ACME towards ARR as if they&#8217;ve signed on an annual contract. Unless they&#8217;ve clearly expressed their intent to churn at the end of their 6-month contract, the best practice for subscription revenue is to count it as ongoing.<\/p>\n\n\n\n<p>So, we haven&#8217;t made a mistake \u2014 which comes to show us that there&#8217;s a subtle, but important difference between ACV and ARR and that both have their place in your analytics arsenal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-acv-vs-tcv-total-contract-value\">ACV vs. TCV (Total Contract Value)<\/h3>\n\n\n\n<p>Confused, yet?<\/p>\n\n\n\n<p>No worries, you&#8217;re not alone.<\/p>\n\n\n\n<p>On top of <em>Annual<\/em> contract value, you also have <em>Total<\/em> contract value or TCV.<\/p>\n\n\n\n<p>In our example, the TCV is just the total revenue each customer has committed to pay you over their contract, so:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Delos: $3,000<\/li><li>Pied Piper: $6,000<\/li><li>ACME: $2,000<\/li><\/ul>\n\n\n\n<p>Most teams prefer ACV because it gives you an apples-to-apples comparison \u2014 you know which customers deliver the most revenue on an annualized basis, so you can focus on keeping the existing ones and attracting more of the same type.<\/p>\n\n\n\n<p>But sometimes looking at TCV can also be beneficial. For example, you can use it when deciding how much effort should go into keeping\/attracting a specific customer \u2014 one with a large TCV might merit a bigger discount, more marketing and sales budget spent on attracting them, etc.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-use-acv\">How to use ACV?<\/h2>\n\n\n\n<p>ACV is most popular with sales teams, but it can help you find the answers to important strategic questions as well. Here are some ideas on how you can use it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-guide-your-strategy\">Guide your strategy<\/h3>\n\n\n\n<p><em>What&#8217;s a typical ACV?<\/em> is a question that often pops up in discussions about the metric.<\/p>\n\n\n\n<p>It is natural to think that it&#8217;s always better to aim for high ACV, but it doesn&#8217;t have to be the case. There&#8217;s plenty of companies \u2014 especially those selling to consumers \u2014 who are profitable on a low ACV. Companies like Spotify and Netflix manage to rake in billions in revenue on ACVs that are lower than $200.<\/p>\n\n\n\n<p>We often <a href=\"https:\/\/chartmogul.com\/blog\/find-out-which-animals-youre-hunting\/\">like to refer to<\/a> Christoph Janz&#8217;s concept that he calls &#8220;5 ways to reach 100 million&#8221;:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2021\/06\/lh--t__kW3rnRysW39e6oHlex8L7RpERUfPxDu5-92-qnqlqywGTD5dDt26x97TsbXpvO4ZMuQbAif0bjM5q-MuXtGQ3qkZuWlG7vRF_5687FqM4OHcbt7sKN7Oj53XSQ7Wld-h--hcR021.png\" alt=\"5 Ways to Build a $100m SaaS Business (Using ARPA\/ACV)\"\/><figcaption><a href=\"http:\/\/christophjanz.blogspot.com\/2019\/04\/five-years-later-five-ways-to-build-100.html\">Source<\/a><\/figcaption><\/figure>\n\n\n\n<p>Looking at your ACV allows you to understand how many customers you need to get to hit your next target (1m, 10m, 100m in ARR).<\/p>\n\n\n\n<p>Additionally, by tracking your average annual contract closely you can also understand how effective your sales and marketing efforts are.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-make-sense-of-your-commercial-program\">Make sense of your commercial program<\/h3>\n\n\n\n<p>How do you describe your sales program?<\/p>\n\n\n\n<p>For <a href=\"https:\/\/www.linkedin.com\/in\/smarcher18\/\">Sara Archer<\/a>, our Director of Sales, it&#8217;s about 2 things:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>how long the sales cycle is and<\/li><li>the size of the average deal (i.e. ACV).<\/li><\/ul>\n\n\n\n<p>If you&#8217;re interviewing for a position within sales, this gives you enough information to know what to expect in terms of the customers you&#8217;ll be talking to \u2014 how sophisticated they are, how many people participate in the decision, and what kind of service they would expect.<\/p>\n\n\n\n<p>By comparing ACV (individual or average\/weighted) against CAC \u2014 the cost of acquiring said (group of) customer(s) \u2014 you can also understand whether your sales and marketing efforts are profitable or putting a dent in your company&#8217;s finances.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-don-t-be-intimidated-by-acv\">Don&#8217;t be intimidated by ACV<\/h2>\n\n\n\n<p>Dealing with ACV can be challenging at first, but get the basics right and you will know where you stand and what to do with it.<\/p>\n\n\n\n<p>This is the action plan you need to follow to make ACV your ally:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Learn how to calculate ACV for individual customers\/contracts. That gives you a solid basis to compare different customers.<\/li><li>Learn how to find the average ACV for your whole customer base or by segment. Look at it in various ways \u2014 by channel\/motion (sales vs. self-service, by salesperson, etc.)<\/li><li>Compare your ACV vs. other key metrics \u2014 CAC (again, by segment) and others \u2014 to understand the effectiveness of your sales and marketing programs.<\/li><\/ol>\n\n\n\n<p>Measuring ACV accurately is the basis of any high-performing sales team. Do not overlook it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Annual contract value (ACV) is one of the less popular metrics in SaaS. However, it is one of the most important metrics when measuring the effectiveness of your commercial (marketing and sales) teams.<\/p>\n","protected":false},"author":69,"featured_media":17297,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[1975,21,313,67],"class_list":["post-17295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pricing","tag-acv","tag-saas","tag-saas-metrics","tag-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Leader\u2019s Guide to Annual Contract Value (ACV) | ChartMogul<\/title>\n<meta name=\"description\" content=\"Annual contract value (ACV) is one of the most important metrics when measuring the effectiveness of your commercial teams.\" \/>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<link rel=\"canonical\" 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