{"id":17405,"date":"2020-12-18T11:43:53","date_gmt":"2020-12-18T10:43:53","guid":{"rendered":"https:\/\/chartmogul.com\/blog\/?p=17405"},"modified":"2023-08-11T11:15:58","modified_gmt":"2023-08-11T09:15:58","slug":"2020-in-review","status":"publish","type":"post","link":"https:\/\/chartmogul.com\/blog\/2020-in-review\/","title":{"rendered":"ChartMogul in 2020: What We Achieved This Year"},"content":{"rendered":"\r\n<p>This year has been challenging for both people and businesses. We believe that in order to overcome all the stress imposed on us, we should focus and reflect on the positive things that have happened over the last 12 months.<\/p>\r\n\r\n\r\n\r\n<p>And it is great to be able to share that 2020 was the best year <em>yet<\/em> for ChartMogul. As you can check for yourself, we say this <a href=\"https:\/\/chartmogul.com\/blog\/2019-in-review\/\">every year<\/a> (we also did in <a href=\"https:\/\/chartmogul.com\/blog\/chartmogul-2018-year-in-review\/\">2018<\/a>, <a href=\"https:\/\/chartmogul.com\/blog\/chartmogul-2017-year-in-review\/\">2017<\/a>, and <a href=\"https:\/\/chartmogul.com\/blog\/chartmogul-2016-year-review\/\">2016<\/a>).<\/p>\r\n\r\n\r\n\r\n<p>The repeating theme is that this wouldn\u2019t be possible without the support of our customers and the dedication of our team.<\/p>\r\n\r\n\r\n\r\n<p>To cap off the year, we\u2019ve collected the accomplishments we\u2019re most proud of on the product, business, and content sides.<\/p>\r\n\r\n\r\n\r\n<p>Check them out below!<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-product\"><strong>Product<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>The highlight of this year was the launch of the world\u2019s first <a href=\"https:\/\/chartmogul.com\/blog\/introducing-subscription-data-platform\/\"><strong>Subscription Data Platform<\/strong><\/a> in March.<\/p>\r\n\r\n\r\n\r\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/auadszt5dk.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\r\n<div class=\"wistia_responsive_padding\">\r\n<div class=\"wistia_responsive_wrapper\">\r\n<div class=\"wistia_embed wistia_async_auadszt5dk videoFoam=true\">\r\n<div class=\"wistia_swatch\">\u00a0<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<p>Introducing the ChartMogul Subscription Data Platform.<\/p>\r\n\r\n\r\n\r\n<p>This is just the first step in our mission to revolutionize how subscription companies use their data.<\/p>\r\n\r\n\r\n\r\n<p>Throughout the year, our team has focused on improving the overall experience of ChartMogul by launching new features, improving the design and usability of the app, and by making it faster and more reliable.<\/p>\r\n\r\n\r\n\r\n<p>Here\u2019s just a sample of all the great things we launched this year across these focus areas:<\/p>\r\n\r\n\r\n\r\n<p>This month we launched a brand new improvement, which allows you to <a href=\"https:\/\/chartmogul.com\/blog\/custom-charts-dashboard\/\">add your custom saved charts<\/a> to the ChartMogul dashboard.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17378\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/dashboard-saved-charts.gif\" alt=\"CM chart gif\" width=\"960\" height=\"528\" \/>\r\n<figcaption>Your dashboard has never looked so good.<\/figcaption>\r\n<\/figure>\r\n\r\n\r\n\r\n<p><a href=\"https:\/\/chartmogul.com\/blog\/csv-uploader\/\">The new <strong>CSV Uploader<\/strong><\/a> (an essential companion to the Subscription Data Platform) brings the whole experience of managing your billing data under one roof. It also gives you a lot more flexibility over the data you import into ChartMogul.<\/p>\r\n\r\n\r\n\r\n<p>Earlier in the year, we launched a brand-new <a href=\"https:\/\/chartmogul.com\/blog\/new-tags-manager\/\"><strong>Tags Manager<\/strong><\/a> and made <a href=\"https:\/\/chartmogul.com\/blog\/custom-attributes-improvements\/\">several improvements to custom attributes<\/a> in the app. This is a very helpful addition for users who bring in data from other systems (such as CRM tools and product analytics platforms) and use that data to segment and analyze their customers in ChartMogul.<\/p>\r\n\r\n\r\n\r\n<p>2 of the most highly-demanded features on our roadmap also became a reality this year. <a href=\"https:\/\/chartmogul.com\/blog\/mrr-entered-left-segment\/\"><strong>MRR that entered\/left segment<\/strong><\/a> gives you improved visibility in how your various plans are performing, while <a href=\"https:\/\/chartmogul.com\/blog\/mrr-customer-month\/\"><strong>MRR per customer per month<\/strong><\/a> allows you to export a granular view of your customer base.<\/p>\r\n\r\n\r\n\r\n<p>Finally, we made another step in the development of the Subscription Data Platform. We launched the Beta version of <a href=\"https:\/\/chartmogul.com\/blog\/mrr-webhooks-beta\/\"><strong>MRR Webhooks<\/strong><\/a>, which gives superpowers to what founders can do with their subscription data.<\/p>\r\n\r\n\r\n\r\n<p>I\u2019ll also lift the veil on a surprise we\u2019re planning for you: We are also <em>very<\/em> close to launching our <strong>iPhone app<\/strong>!<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17410\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-1024x732.png\" alt=\"ChartMogul app screenshot\" width=\"1024\" height=\"732\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-1024x732.png 1024w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-300x214.png 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-500x357.png 500w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-800x572.png 800w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-1280x915.png 1280w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-1920x1373.png 1920w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-1536x1098.png 1536w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-2048x1464.png 2048w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-720x515.png 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-300x214@2x.png 600w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-500x357@2x.png 1000w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/image-800x572@2x.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\r\n<figcaption>ChartMogul coming to an iPhone near you very soon!<\/figcaption>\r\n<\/figure>\r\n\r\n\r\n\r\n<p>I hope I would be able to share more with you about this in the coming days.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-team-and-company\"><strong>Team and Company<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>A great product does not happen in a vacuum. It needs an equally strong and committed team behind it.<\/p>\r\n\r\n\r\n\r\n<p>Several events this year marked the growing maturity of ChartMogul as a company and a team.<\/p>\r\n\r\n\r\n\r\n<p>The first was our 6th anniversary. In lieu of getting together (due to the restrictions of travel imposed by the global pandemic), we celebrated by commissioning an artist to <a href=\"https:\/\/chartmogul.com\/blog\/chartmogul-turns-6\/\">create an illustration<\/a> that includes every member of the team.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"427\" class=\"wp-image-17091\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-1024x427.jpg\" alt=\"ChartMogul Turns 6\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-1024x427.jpg 1024w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-300x125.jpg 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-500x208.jpg 500w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-800x333.jpg 800w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-1280x533.jpg 1280w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-1920x800.jpg 1920w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-1536x640.jpg 1536w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-2048x853.jpg 2048w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-1200x500.jpg 1200w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-360x150.jpg 360w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-720x300.jpg 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-300x125@2x.jpg 600w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-500x208@2x.jpg 1000w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-800x333@2x.jpg 1600w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-1280x533@2x.jpg 2560w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-1200x500@2x.jpg 2400w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/ChartMogul_turns_6_blog-720x300@2x.jpg 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a>\r\n<figcaption>Click to view the full size illustration.<\/figcaption>\r\n<\/figure>\r\n\r\n\r\n\r\n<p>Throughout the year, ChartMogul\u2019s team grew from 33 to 43 people. Most of the people hired were in product and engineering, though we also added folks in sales, success, and operations.<\/p>\r\n\r\n\r\n\r\n<p>Our success team deserves a special mention as well. So far this year, we have solved a total of <em>9,340 tickets<\/em> from customers with an average first reply time of<em> 24 minutes<\/em> and an overall satisfaction rating of <em>95%<\/em>!<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-embed-twitter wp-block-embed is-type-rich is-provider-twitter\">\r\n<div class=\"wp-block-embed__wrapper\">https:\/\/twitter.com\/drsim\/status\/1323193594782666753?s=20<\/div>\r\n<\/figure>\r\n\r\n\r\n\r\n<p>This year, we also held our first internal hackathon. We ran it entirely virtually and it was a great event \u2014 not just because we had a lot of fun, but also because it <a href=\"https:\/\/chartmogul.com\/blog\/mrr-customer-month\/\">resulted in a feature<\/a> that was added to the app.<\/p>\r\n\r\n\r\n\r\n<p>Finally, the cherry on the top of the pie was the news that ChartMogul made it into the authoritative <a href=\"https:\/\/www.saasmag.com\/saas-1000-2020\/\"><strong>SaaS 1000<\/strong> list<\/a>. We can now say that we&#8217;re a household name in the cloud software industry. &#x1f609;<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-embed-twitter wp-block-embed is-type-rich is-provider-twitter\">\r\n<div class=\"wp-block-embed__wrapper\">https:\/\/twitter.com\/Nick_Franklin\/status\/1293902145356406787<\/div>\r\n<\/figure>\r\n\r\n\r\n\r\n<p>We like to think of this as a recognition of all the work we\u2019ve done making the ChartMogul platform useful to our customers.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-content\"><strong>Content<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Content is important to our team. Not just as a marketing tool, but even more as a way to educate our audience and forge a genuine connection with the people we believe we can help.<\/p>\r\n\r\n\r\n\r\n<p>This is the 48th post published on our blog this year. 5 of those have been <a href=\"https:\/\/chartmogul.com\/blog\/category\/case-studies\/\">the stories of ChartMogul customers<\/a>, including an interview with <a href=\"https:\/\/chartmogul.com\/blog\/buffer-growing-arpa\/\">Buffer\u2019s CEO Joel Gascoigne<\/a>.<\/p>\r\n\r\n\r\n\r\n<p>The highlight of the year on the content front was the launch of <a href=\"https:\/\/chartmogul.com\/blog\/saas-pricing-report\/\">The B2B SaaS Pricing Masterclass<\/a>.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"613\" class=\"wp-image-17195\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03-1024x613.png\" alt=\"The B2B SaaS Pricing Masterclass\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03-1024x613.png 1024w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03-300x180.png 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03-500x299.png 500w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03-800x479.png 800w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03-720x431.png 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03.png 1270w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03-300x180@2x.png 600w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/10\/SaaS-Pricing-PH-image-03-500x299@2x.png 1000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n\r\n\r\n\r\n<p>The report was based on the data we collected about the pricing practices (+ screenshot of pricing pages) of over 600 software companies. We used that information to analyze what are the current trends and the timeless best practices when it comes to monetization.<\/p>\r\n\r\n\r\n\r\n<p>We were very happy to hear that our efforts haven\u2019t gone unnoticed. ChartMogul got recognized in 2 categories of the <a href=\"https:\/\/www.saasbrief.com\/pages\/2020-SaaS-Brief-MVP-Awards\/\">2020 SaaS Brief MVP Awards<\/a> for Travis\u2019s excellent overview of <a href=\"https:\/\/chartmogul.com\/blog\/reactivation-expansion-mrr\/\">expansion and reactivation MRR<\/a> and for our <a href=\"https:\/\/chartmogul.com\/blog\/mrr-monthly-recurring-revenue\/\">MRR guide for 2021<\/a>.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-ready-for-2021\"><strong>Ready for 2021!<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>We realize we have been really lucky in a year that has been tough for many people and businesses.<\/p>\r\n\r\n\r\n\r\n<p>We are committed to doing our (small) bit: helping companies understand and grow their business using their subscription data. This will continue to be our focus in 2021.<\/p>\r\n\r\n\r\n\r\n<p>See you next year!<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Looking back at the biggest accomplishments of our team over the last 12 months.<\/p>\n","protected":false},"author":69,"featured_media":17420,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[25,192],"class_list":["post-17405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-we-build","tag-chartmogul","tag-chartmogul-team"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ChartMogul in 2020: What We Achieved This Year<\/title>\n<meta name=\"description\" content=\"2020 was the craziest year in our lifetimes. Yet, we can say again that it was the best year to date for ChartMogul.\" \/>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chartmogul.com\/blog\/2020-in-review\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ChartMogul in 2020: What We Achieved This Year\" \/>\n<meta property=\"og:description\" content=\"Looking back at the biggest accomplishments of our team over the last 12 months.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chartmogul.com\/blog\/2020-in-review\/\" \/>\n<meta property=\"og:site_name\" content=\"ChartMogul\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/chartmogul\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-18T10:43:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-11T09:15:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/ChartMogul_in_2020_blog-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1067\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ilia Markov\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@chartmogul\" \/>\n<meta name=\"twitter:site\" content=\"@chartmogul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ilia Markov\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/chartmogul.com\/blog\/2020-in-review\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/2020-in-review\/\"},\"author\":{\"name\":\"Ilia Markov\",\"@id\":\"https:\/\/chartmogul.com\/blog\/#\/schema\/person\/772907b007baea2aca5d0adde95a187d\"},\"headline\":\"ChartMogul in 2020: What We Achieved This Year\",\"datePublished\":\"2020-12-18T10:43:53+00:00\",\"dateModified\":\"2023-08-11T09:15:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/2020-in-review\/\"},\"wordCount\":958,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/2020-in-review\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/ChartMogul_in_2020_blog-1-scaled.jpg\",\"keywords\":[\"chartmogul\",\"ChartMogul team\"],\"articleSection\":[\"How we Build\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/chartmogul.com\/blog\/2020-in-review\/\",\"url\":\"https:\/\/chartmogul.com\/blog\/2020-in-review\/\",\"name\":\"ChartMogul in 2020: What We Achieved This Year\",\"isPartOf\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/2020-in-review\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/2020-in-review\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2020\/12\/ChartMogul_in_2020_blog-1-scaled.jpg\",\"datePublished\":\"2020-12-18T10:43:53+00:00\",\"dateModified\":\"2023-08-11T09:15:58+00:00\",\"description\":\"2020 was the craziest year in our lifetimes. 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