{"id":1774,"date":"2015-08-04T12:33:17","date_gmt":"2015-08-04T11:33:17","guid":{"rendered":"http:\/\/chartmogul.com\/?p=1774"},"modified":"2023-08-09T21:01:02","modified_gmt":"2023-08-09T19:01:02","slug":"chartmogul-zendesk-app","status":"publish","type":"post","link":"https:\/\/chartmogul.com\/blog\/chartmogul-zendesk-app\/","title":{"rendered":"ChartMogul Zendesk App"},"content":{"rendered":"<p>The app gives you a quick overview of your customer&#8217;s subscription billing history whilst viewing a support ticket in Zendesk &#8211; helping agents to make smarter decisions about each customer they interact with.<\/p>\n<p>View the following customer information at a glance:<\/p>\n<ul>\n<li>Monthly Recurring Revenue (MRR)<\/li>\n<li>Annual Run Rate (ARR)<\/li>\n<li>Active and cancelled subscriptions<\/li>\n<li>Recent account activity, e.g. upgrades, downgrades, etc.<\/li>\n<\/ul>\n<p>There are also convenient links to both the ChartMogul customer profile and the profile of the customer in your billing system (e.g. Stripe, Braintree, Recurly or Chargify).<\/p>\n<p>It will\u00a0be useful for ChartMogul customers who also use Zendesk, as well as serving as a nice showcase for the types of integrations that are now possible with the <a href=\"https:\/\/dev.chartmogul.com\/reference#introduction-metrics-api\" target=\"_blank\" rel=\"noopener\">Metrics API<\/a>.<\/p>\n<figure id=\"attachment_1790\" aria-describedby=\"caption-attachment-1790\" style=\"width: 702px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1790\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/07\/screenshot-e1436817612397.jpg\" alt=\"screenshot\" width=\"702\" height=\"387\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/07\/screenshot-e1436817612397.jpg 1024w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/07\/screenshot-e1436817612397-300x166.jpg 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/07\/screenshot-e1436817612397-720x397.jpg 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/07\/screenshot-e1436817612397-300x166@2x.jpg 600w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" \/><figcaption id=\"caption-attachment-1790\" class=\"wp-caption-text\">Screenshot: Browse customer subscription records without leaving Zendesk.<\/figcaption><\/figure>\n<p>To install just login to your Zendesk account and go to Admin &gt; Apps Marketplace &gt; search for &#8216;ChartMogul&#8217; and open the app &gt; follow the instructions complete the installation.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1890 aligncenter\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/08\/Screen-Shot-2015-08-04-at-20.19.18-1024x577.png\" alt=\"Screen Shot 2015-08-04 at 20.19.18\" width=\"701\" height=\"395\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prior to ChartMogul I worked for many years\u00a0at <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>, the cloud customer service\u00a0software company. So when we released the <a href=\"https:\/\/chartmogul.com\/blog\/2015\/07\/launching-the-chartmogul-metrics-api\/\" target=\"_blank\" rel=\"noopener\">ChartMogul Metrics API<\/a> recently I got excited by the idea\u00a0of building\u00a0our own\u00a0Zendesk App. So today we bring you <a href=\"https:\/\/www.zendesk.com\/apps\/support\/chartmogul-saas-metrics\/\" target=\"_blank\" rel=\"noopener\">the ChartMogul Zendesk App<\/a>.<\/p>\n","protected":false},"author":4,"featured_media":2339,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[],"class_list":["post-1774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ChartMogul Zendesk App<\/title>\n<meta name=\"description\" content=\"ChartMogul 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