{"id":2410,"date":"2015-10-06T15:06:43","date_gmt":"2015-10-06T13:06:43","guid":{"rendered":"https:\/\/chartmogul.com\/blog\/?p=2410"},"modified":"2023-08-09T21:01:29","modified_gmt":"2023-08-09T19:01:29","slug":"the-ultimate-customer-success-cheat-sheet","status":"publish","type":"post","link":"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/","title":{"rendered":"The Ultimate Customer Success Cheat Sheet"},"content":{"rendered":"<p>There has never been greater\u00a0awareness of Customer Success, as an integral part of growing a successful SaaS business. It&#8217;s often referenced as the one key tool for\u00a0combatting churn. But to a SaaS business looking to ramp up their Customer Success efforts, you can find a lot of conflicting information from multiple sources across the web.<\/p>\n<p>With this in mind, we&#8217;ve designed the next instalment in our series of SaaS-focused resources &#8211;\u00a0<strong>The Ultimate Customer\u00a0Success Cheat Sheet:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2412 size-large\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/09\/cs-cheatsheet-1024x843.png\" alt=\"The Ultimate Customer Success Cheat Sheet by ChartMogul\" width=\"1024\" height=\"843\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/09\/cs-cheatsheet-1024x843.png 1024w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/09\/cs-cheatsheet-300x247.png 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/09\/cs-cheatsheet-720x593.png 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/09\/cs-cheatsheet.png 1440w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/09\/cs-cheatsheet-300x247@2x.png 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p class=\"text-center\"><a href=\"https:\/\/chartmogul.com\/resources\/customer-success-cheat-sheet\" class=\"btn btn-primary\">Download for free<\/a><\/p>\n<p>If you enjoy our free SaaS resources, please consider spreading the word and sharing them with others!<\/p>\n<p>As always, our resources are\u00a0built on the excellent work of various thought leaders in the SaaS space, so thanks to <a href=\"https:\/\/www.gainsight.com\">Gainsight<\/a>, <a href=\"https:\/\/www.groovehq.com\" target=\"_blank\" rel=\"noopener\">GrooveHQ<\/a>, <a href=\"https:\/\/www.totango.com\">Totango<\/a> and <a href=\"https:\/\/sixteenventures.com\">Lincoln Murphy<\/a> who have all contributed great material on the topic of Customer Success.<\/p>\n<h3>Share This:<\/h3>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p dir=\"ltr\" lang=\"en\">NEW on <a href=\"https:\/\/twitter.com\/ChartMogul\">@ChartMogul<\/a> The Ultimate Customer Success Cheat Sheet [PDF] &#8211; Download it now! <a href=\"https:\/\/t.co\/loddHJAZhg\">https:\/\/t.co\/loddHJAZhg<\/a> <a href=\"https:\/\/t.co\/HWuYGGJmfj\">pic.twitter.com\/HWuYGGJmfj<\/a><\/p>\n<p>\u2014 ChartMogul (@ChartMogul) <a href=\"https:\/\/twitter.com\/ChartMogul\/status\/651384119541297152\">October 6, 2015<\/a><\/p><\/blockquote>\n<p><script src=\"\/\/platform.twitter.com\/widgets.js\" async=\"\" charset=\"utf-8\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do you measure the impact of Customer Success on your business? What about measuring the effectiveness of your customer success team?<\/p>\n","protected":false},"author":4,"featured_media":11896,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1998],"tags":[60,76,37,36],"class_list":["post-2410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retention","tag-cheat-sheet","tag-customer-success","tag-download","tag-pdf"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Ultimate Customer Success Cheat Sheet - ChartMogul<\/title>\n<meta name=\"description\" content=\"How do you measure the impact of Customer Success? 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What about the measuring effectiveness of your customer success efforts?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/\" \/>\n<meta property=\"og:site_name\" content=\"ChartMogul\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/chartmogul\" \/>\n<meta property=\"article:published_time\" content=\"2015-10-06T13:06:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-09T19:01:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/02\/Customer-Success-Blog-Header1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"3000\" \/>\n\t<meta property=\"og:image:height\" content=\"1250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nick Franklin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Nick_Franklin\" \/>\n<meta name=\"twitter:site\" content=\"@chartmogul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick Franklin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/\"},\"author\":{\"name\":\"Nick Franklin\",\"@id\":\"https:\/\/chartmogul.com\/blog\/#\/schema\/person\/6b83cb75c842d51f571cac6899f78790\"},\"headline\":\"The Ultimate Customer Success Cheat Sheet\",\"datePublished\":\"2015-10-06T13:06:43+00:00\",\"dateModified\":\"2023-08-09T19:01:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/\"},\"wordCount\":181,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/02\/Customer-Success-Blog-Header1.png\",\"keywords\":[\"cheat sheet\",\"customer success\",\"download\",\"PDF\"],\"articleSection\":[\"Retention\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/\",\"url\":\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/\",\"name\":\"The Ultimate Customer Success Cheat Sheet - ChartMogul\",\"isPartOf\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/chartmogul.com\/blog\/the-ultimate-customer-success-cheat-sheet\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2015\/02\/Customer-Success-Blog-Header1.png\",\"datePublished\":\"2015-10-06T13:06:43+00:00\",\"dateModified\":\"2023-08-09T19:01:29+00:00\",\"description\":\"How do you measure the impact of Customer Success? 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