{"id":8894,"date":"2017-05-30T14:09:28","date_gmt":"2017-05-30T12:09:28","guid":{"rendered":"https:\/\/chartmogul.com\/blog\/?p=8894"},"modified":"2023-08-10T12:58:27","modified_gmt":"2023-08-10T10:58:27","slug":"data-literacy-deficit","status":"publish","type":"post","link":"https:\/\/chartmogul.com\/blog\/data-literacy-deficit\/","title":{"rendered":"The data literacy shortfall: Are we data-driven, or data-duped?"},"content":{"rendered":"<p class=\"p1\"><em>At ChartMogul, we believe in data literacy as a core component of any healthy business. We\u2019ll be covering the topic in a number of ways over the next few weeks. Stay tuned for resources and guidance, including data vis input from industry experts!<\/em><\/p>\n<p class=\"p1\"><em>Don&#8217;t forget to\u00a0sign up to our <a href=\"https:\/\/chartmogul.com\/resources\/saas-roundup\/\">SaaS Roundup<\/a> newsletter to make sure you get the latest articles from us.<\/em><\/p>\n<hr \/>\n<p class=\"p1\">I remember being taught\u00a0some form of data literacy at primary school (around age nine).<\/p>\n<p class=\"p1\">We started to learn about how you could represent numbers with things like charts to show the relationship between different groups of data. Drawing a bar chart to compare the number of kids in class who like bananas to the number of kids who like apples \u2014 you get the idea. For the record, I was fully in the banana camp. <span class=\"s1\">&#x1f34c;<\/p>\n<p class=\"p1\">For years, modern businesses have used data and metrics in almost every decision they make. If you want to argue for more budget for your particular project, you\u2019d better have some data to back up your reasoning.<\/p>\n<p class=\"p1\">But more recently,\u00a0the use of data\u00a0shifted.\u00a0Technology companies\u00a0started to implement\u00a0Machine Learning and AI algorithms in tech products, to find highly optimized solutions to big problems humans weren\u2019t so good at. Machine Learning methods are by nature <i>incredibly<\/i> hungry for data \u2014 they require training on huge datasets to be effective, and there\u2019s really no limit to what they can consume. The more data, the better.<\/p>\n<p class=\"p1\">At this limitless scale, and with this technology, you can see why people are hailing data as the \u201cnew currency\u201d.<\/p>\n<p class=\"p1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2021\/06\/im--d__comics__machine_learning.png\" alt=\"Comic about machine learning\" width=\"371\" height=\"439\" \/><\/p>\n<p class=\"p1\"><i>(XKCD: <a href=\"https:\/\/xkcd.com\/1838\">Machine Learning<\/a><\/i><span class=\"s2\"><i>)<\/i><\/p>\n<h1 class=\"p4\"><b>Why not just measure everything?<\/b><\/h1>\n<p class=\"p1\">Fuelling this change even more, our ability to generate and gather data has increased greatly with the advent of the \u201cInternet of Things\u201d, always-on mobile broadband, and smartphones carrying more sensors than we\u2019d ever dreamed of 20 years ago. Data storage is also ridiculously cheap, so why not gather all the data we can \u2014 even if there\u2019s no immediate use for it?<\/p>\n<p class=\"p1\">For professionals, there\u2019s no escaping the numbers and statistics present in our working day, regardless of your role \u2014 Marketers, Salespeople, Engineers, etc. \u2014 these people all use data to make decisions and do their everyday work.<\/p>\n<p class=\"p1\">So we are all surrounded by data. But are we equipped with the skills and knowledge required to make sense of it? Secondly, do the people using such data for storytelling have adequate skills for effectively communicating and visualizing data for their audience?<\/p>\n<hr \/>\n<p class=\"p1\"><em>Read more on data-driven culture\u00a0in our article\u00a0<a href=\"https:\/\/chartmogul.com\/blog\/the-quantified-saas\/\">The Quantified SaaS<\/a>:<\/em><\/p>\n<p class=\"p1\"><a href=\"https:\/\/chartmogul.com\/blog\/the-quantified-saas\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8938\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/quantified-saas-header-300x217.jpg\" alt=\"\" width=\"500\" height=\"361\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/quantified-saas-header-300x217.jpg 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/quantified-saas-header-720x520.jpg 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/quantified-saas-header.jpg 866w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/quantified-saas-header-300x217@2x.jpg 600w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<hr \/>\n<h1 class=\"p4\"><b>The dream of democratized data<\/b><\/h1>\n<p class=\"p1\">A recent article in Forbes stated the following:<\/p>\n<blockquote>\n<p class=\"p1\"><i>\u201cData in the hands of a few data experts can be powerful but data at the fingertips of many is truly transformational.\u201d<\/i><\/p>\n<\/blockquote>\n<p class=\"p1\">Which hints at the true potential of democratized data in business. If we really can empower everyone to gather, interpret and use data to their advantage, the benefits promise to be huge.<\/p>\n<p class=\"p1\">In the Enterprise sector, the dream is just as compelling (perhaps unless you\u2019re a data scientist): Kissing goodbye to the standalone BI team, and democratizing access to data that was at one point locked away behind layers of complex queries or software that required months of training. The death of the data warehouse is a welcome change in many agile fast-growing businesses.<\/p>\n<p class=\"p1\">However, in the same Forbes article is the following statement:<\/p>\n<blockquote>\n<p class=\"p1\"><i>\u201cThe data literacy divide will impede organizations from reaping higher rewards from their data investments.\u201d<\/i><\/p>\n<\/blockquote>\n<p class=\"p1\">And here we reach the crux of the problem: Unlocking the power of data requires not only advanced technology but well-informed, data-literate people. And that\u2019s where the gap is growing.<\/p>\n<h2 class=\"p4\"><b>What\u2019s holding us back?<\/b><\/h2>\n<p class=\"p1\"><i>Spoiler: It\u2019s not the technology.<\/i><\/p>\n<p class=\"p1\">To understand where we\u2019re lacking, it\u2019s worth clarifying what we mean by \u201cdata literacy\u201d. There are a few different definitions, but here\u2019s a simple one from Margaret Rouse of <a href=\"http:\/\/whatis.com\"><span class=\"s2\">whatis.com<\/a>:<\/p>\n<blockquote>\n<p class=\"p1\"><i>\u201cData literacy is the ability to derive meaningful information from data, just as literacy in general is the ability to derive information from the written word.\u201d<\/i><\/p>\n<\/blockquote>\n<p class=\"p1\">She goes on to describe the skills defining data literate people:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">Knowing what data is appropriate to use for a particular purpose.<\/li>\n<li class=\"li1\">Interpreting data visualizations, such as graphs and charts.<\/li>\n<li class=\"li1\">Thinking critically about information yielded by data analysis.<\/li>\n<li class=\"li1\">Understanding data analytics tools and methods and when and where to use them.<\/li>\n<li class=\"li1\">Recognizing when data is being misrepresented or used misleadingly.<\/li>\n<li class=\"li1\">Communicating information about data to people lacking data literacy, an ability sometimes referred to as data storytelling.<\/li>\n<\/ul>\n<p class=\"p1\">Every one of the above skills is used in businesses many times per day. We communicate in data, make decisions based on data, market ourselves with data. To lack these skills is to present a fundamental risk to information-driven businesses.<\/p>\n<h1 class=\"p4\"><b>The gap is growing<\/b><\/h1>\n<p class=\"p1\">There\u2019s another problem. The rate at which the size and complexity of data sets used in business is growing far outpaces our rate of improvement at understanding such data. Big data moves us into the realm of numbers with more zeros than we\u2019ve ever considered, let alone interpreted or analyzed. In other words, humans are becoming increasingly alienated from the technology they\u2019ve helped to create, as our brains struggle to comprehend the latest concepts.<\/p>\n<p class=\"p1\">That leaves just the PhD-level graduates who can truly work with such scale and complexity \u2014 individuals who are highly valuable, but rare and out of reach of many young businesses and startups.<\/p>\n<h2 class=\"p4\"><b>What can businesses do to address this?<\/b><\/h2>\n<p class=\"p1\">Firstly, as with so many company-wide initiatives, change is incredibly difficult without buy-in from the management level. Just as with efforts related to culture in the workplace, ethics or company vision, the management team needs to be fully onboard.<\/p>\n<h3 class=\"p1\"><b>Drive awareness of core\u00a0skills<\/b><\/h3>\n<p class=\"p1\">Businesses can start with educating on the simple, practical skills required to use data in the workplace, including:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">What\u2019s the best way to visualize this raw data?<\/li>\n<li class=\"li1\">What story is this data visualization telling me?<\/li>\n<li class=\"li1\">What\u2019s the source of the data in this chart I\u2019m looking at?<\/li>\n<li class=\"li1\">Is this data biased in some way?<\/li>\n<li class=\"li1\">Am I biased in some social or cognitive way, when I\u2019m looking at this?<\/li>\n<\/ul>\n<h3 class=\"p1\"><b>Empower employees with the right tools<\/b><\/h3>\n<p class=\"p1\">Fortunately for us, there are a number of entrepreneurs out there who\u2019ve made it their mission to tackle the issue of data literacy in business. The resulting products leverage data in such a way that it\u2019s accessible to the entire company \u2014 rather than just the technical, data science or BI teams. Here are a few:<\/p>\n<p class=\"p1\"><a href=\"https:\/\/infogr.am\/\"><b>Infogram<\/b><\/a> makes it easy for anyone to make infographics and charts to tell stories about data:<\/p>\n<figure id=\"attachment_8909\" aria-describedby=\"caption-attachment-8909\" style=\"width: 700px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8909 size-full\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/infogram.gif\" alt=\"\" width=\"700\" height=\"438\" \/><figcaption id=\"caption-attachment-8909\" class=\"wp-caption-text\">(source: http:\/\/infogr.am)<\/figcaption><\/figure>\n<p class=\"p1\">Infogram Founder Uldis Leiterts has even given a TEDx talk on \u201cThe age of data literacy\u201d. You can <a href=\"https:\/\/www.youtube.com\/watch?v=speKlXgUTX8\">watch it here<\/a>.<\/p>\n<p class=\"p1\"><a href=\"https:\/\/chartmogul.com\"><b>ChartMogul<\/b><\/a> (that\u2019s us!) is used by people in almost every role across subscription businesses, to understand customers and make informed decisions.<\/p>\n<figure id=\"attachment_8911\" aria-describedby=\"caption-attachment-8911\" style=\"width: 720px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8911 size-full-column\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/cm-laptop2-720x439.png\" alt=\"\" width=\"720\" height=\"439\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/cm-laptop2-720x439.png 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/cm-laptop2-300x183.png 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/cm-laptop2.png 1024w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/cm-laptop2-300x183@2x.png 600w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><figcaption id=\"caption-attachment-8911\" class=\"wp-caption-text\">(source: http:\/\/chartmogul.com)<\/figcaption><\/figure>\n<p class=\"p1\"><b>Optimizely <\/b>does a great job of educating its users on understanding the statistical data behind running experiments. Concepts like Statistical Significance are complex, but clearly explained in Optimizely\u2019s product and documentation:<\/p>\n<figure id=\"attachment_8912\" aria-describedby=\"caption-attachment-8912\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8912 size-large\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/Screenshot-2017-05-26-14.38.06-1024x317.png\" alt=\"\" width=\"1024\" height=\"317\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/Screenshot-2017-05-26-14.38.06-1024x317.png 1024w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/Screenshot-2017-05-26-14.38.06-300x93.png 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/Screenshot-2017-05-26-14.38.06-720x223.png 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/Screenshot-2017-05-26-14.38.06-1920x595.png 1920w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/Screenshot-2017-05-26-14.38.06-1024x317@2x.png 2048w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/Screenshot-2017-05-26-14.38.06-300x93@2x.png 600w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/Screenshot-2017-05-26-14.38.06-720x223@2x.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-8912\" class=\"wp-caption-text\">(source: https:\/\/help.optimizely.com\/Analyze_Results\/Stats_Engine:_How_Optimizely_calculates_results_to_enable_business_decisions)<\/figcaption><\/figure>\n<p class=\"p1\"><b>Google <\/b>does a lot of work to foster data literacy. Obviously tools like Google Analytics come to mind right away, but the company recently launched a micro tool to help storytellers show the relationship between two entities in a visual way, called <a href=\"https:\/\/datagifmaker.withgoogle.com\/\">Data Gif Maker<\/a>.<\/p>\n<p class=\"p1\">Anyone can quickly use Data Gif Maker to input data and receive a simple animated GIF to use in their content:<\/p>\n<figure style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2021\/06\/st--s__gweb-uniblog-publish-prod__original_images__trends_BatmanSuperman.gif\" alt=\"\" width=\"1024\" height=\"576\" \/><figcaption class=\"wp-caption-text\">(source: https:\/\/www.blog.google\/topics\/journalism-news\/make-your-own-data-gifs-our-new-too\/)<\/figcaption><\/figure>\n<h1 class=\"p4\"><b>Towards a data literate future<\/b><\/h1>\n<blockquote>\n<p class=\"p1\"><i>\u201cData literacy is built upon data democratization and the user experience. If a platform is difficult, it won\u2019t be used. If a platform doesn\u2019t serve all teams equally well, it will not be adopted across the organization. If a platform isn&#8217;t architected to bridge the gap between regular people and the data scientists creating the algorithms, then the era of data-driven anything will fail to materialize.\u201d<\/i><\/p>\n<p class=\"p1\"><i>~ H.O. Maycotte, Forbes<\/i><\/p>\n<\/blockquote>\n<p class=\"p1\">Today, we live in a sort of \u201cWild West\u201d, where the quality and validity of data storytelling online varies massively. Some outlets and news publications put a lot of effort into accessible data visualization that connects with people and conveys the facts in a compelling way:<\/p>\n<p class=\"p1\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full-column wp-image-8920 alignnone\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/nyt-maps-720x393.png\" alt=\"\" width=\"720\" height=\"393\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/nyt-maps-720x393.png 720w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/nyt-maps-300x164.png 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/nyt-maps-1024x559.png 1024w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/nyt-maps-1920x1048.png 1920w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/nyt-maps-720x393@2x.png 1440w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/nyt-maps-300x164@2x.png 600w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/nyt-maps-1024x559@2x.png 2048w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n<p class=\"p6\"><span class=\"s4\">(<i>source: <\/i><a href=\"https:\/\/www.nytimes.com\/interactive\/2017\/03\/21\/climate\/how-americans-think-about-climate-change-in-six-maps.html\"><span class=\"s2\"><i>https:\/\/www.nytimes.com\/interactive\/2017\/03\/21\/climate\/how-americans-think-about-climate-change-in-six-maps.html<\/i><\/a><i>)<\/i><\/p>\n<p class=\"p1\">Unfortunately, in other cases publications seem to be out to use data to manipulate the population, through poorly-visualized data and clear bias:<\/p>\n<p class=\"p1\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8921 alignnone\" src=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/obamacare-fox.jpg\" alt=\"\" width=\"645\" height=\"383\" srcset=\"https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/obamacare-fox.jpg 645w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/obamacare-fox-300x178.jpg 300w, https:\/\/chartmogul.com\/blog\/wp-content\/uploads\/2017\/05\/obamacare-fox-300x178@2x.jpg 600w\" sizes=\"auto, (max-width: 645px) 100vw, 645px\" \/><\/p>\n<p class=\"p1\"><em>(source: mediamatters.org)<\/em><\/p>\n<p class=\"p1\">As Infogram founder <a href=\"https:\/\/twitter.com\/uldis\">Uldis Leiterts<\/a> highlighted in his <a href=\"https:\/\/www.youtube.com\/watch?v=speKlXgUTX8\">TEDx talk<\/a>, the world has an 85% literacy rate (that\u2019s <i>literacy<\/i>, as in, people who can read).<\/p>\n<p class=\"p1\">Given the rise of data as the lifeblood of our communication in business, journalism and everyday life, it\u2019s probably time for us to reach towards an 85% <b>data<\/b> <b>literacy<\/b> rate too.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a technology business, data is value. But at a time where &#8220;data-driven&#8221; decisions are a must, are we actually equipping people with adequate tools and knowledge to analyze and communicate in a data-literate way?<\/p>\n","protected":false},"author":9,"featured_media":8978,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,1998],"tags":[42,29,259,258],"class_list":["post-8894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gtm","category-retention","tag-analytics","tag-data","tag-data-literacy","tag-data-visualization"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The data literacy shortfall: Are we data-driven, or data-duped?<\/title>\n<meta name=\"description\" content=\"In a technology business, data is value. 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