All integrations

Intercom and ChartMogul

ChartMogul works with Intercom in both directions. It imports your Intercom companies and contacts in real time, and it writes MRR, ARR, plan, and customer status to your Intercom contacts, so your support team sees each customer's value in the conversation.

At a glance

Built and supported by: ChartMogul
Pricing: Counts as a CRM source
What it does: Customer and contact data into ChartMogul
Setup: Read the setup guide

Built and supported by: ChartMogul
Pricing: Counts as one standard destination
What it does: Customer and contact data from ChartMogul
Setup: Read the setup guide

From Intercom into ChartMogul

ChartMogul imports your Intercom companies as customers, with the contacts that belong to them, in real time. Each company's creation date in Intercom becomes its lead date, and you choose which custom attributes to bring in. Intercom's API doesn't expose company notes, so those aren't imported.

To avoid duplicates, set up a merge automation so Intercom companies merge with the matching customers from your billing system.

From ChartMogul into Intercom

ChartMogul writes its data to your Intercom contacts, including MRR, ARR, net payments, customer status, plan, subscriber since, and a link to the customer's record in ChartMogul. The sync runs once a day, starting at 09:00 UTC.

Before you connect

You connect by signing in to Intercom and approving access. You need to be an admin in Intercom.
For the destination, choose how you match customers carefully: it can't be changed after setup.

Setting it up

The Intercom guides cover importing from Intercom and sending data to Intercom, including the full list of fields.

Intercom integration questions

Does the Intercom integration cost extra?

No. Sending data to Intercom is a standard destination, available on every plan. Importing from Intercom uses a CRM source; the pricing page shows which plans include CRM sources.

How does ChartMogul match its customers to Intercom contacts?

By email address, or by external ID against one or more Intercom attributes. You choose when you set up the destination, and can't change it later.