Data retention policy

Basic Principles

• ChartMogul limits the data we collect as much as possible, storing only what is necessary to provide the ChartMogul application, operate ChartMogul in a secure and resilient fashion, and to comply with all relevant laws.
• ChartMogul only retains data for the length of time necessary to operate the application or otherwise comply with legal or operational requirements.

What Personal Data does ChartMogul collect?

Your Account Settings and Team Member Data

For users of ChartMogul, where ChartMogul is acting as the controller of the data, we collect the following data:

• Name
• Title
• Employer
• Email address
• Phone number (optional)
• Payment data and history
• Contents of your communications with ChartMogul
• Device ID numbers
• Location
• IP address
• Tracking cookie ID

Your Customers’ Data

When ChartMogul is acting as the processor of your data, specifically the data about your customers, we collect:

• Name
• Email address
• Location (but only to the granularity of a city or locality)
• Payment data and history
• If you connect your email account to ChartMogul, contents of emails and messages submitted or sent to, received by, or otherwise transmitted to or through the Services
• Optional information, for example added via tags and custom attributes

How long does ChartMogul retain data?

• We retain data indefinitely while you have an active ChartMogul account. When you deactivate your ChartMogul account by clicking “Deactivate” in the Billing section of your account, we will automatically delete your customers’ data on our regularly scheduled purge date approximately 60 days after deactivation. You should export your data prior to deactivating the account. We will email account admins prior to scheduled data removal so you can timely select a plan for which you are eligible and prevent data removal.
• If you have no paid subscriptions to ChartMogul product(s), and you haven’t logged in to your ChartMogul account for 12 months, we automatically mark your account as deactivated and will remove your customers’ data on our regularly scheduled purge date approximately 60 days after deactivation. We will email account admins before the account is marked as deactivated, so you can timely login and prevent the removal of your data if you wish. Once your account has been marked as deactivated, you can prevent data removal by timely contacting support@chartmogul.com or going to the billing page and selecting a plan for which you are eligible.
• If you wish to delete a customer’s data, you can do so using either our API, or the “Delete” functionality in the UI. These actions will delete a customer’s data immediately. You can do this on the customer level or on the data source level.
• If you wish to anonymize your account data, you can make the request by contacting support@chartmogul.com.
• Account admins can also anonymize data of users on the account prior to account deactivation by following instructions in the ChartMogul Help Center.
• Notwithstanding the foregoing, we retain copies of data in accordance with routine backup and archiving procedures and as required to comply with applicable law and other legal and business requirements.

Database backups

• ChartMogul databases are backed up on a continual basis, with full daily snapshots.
• All database backups are encrypted before being sent to our backup storage.
• We retain database backups for 14 days, after which they are automatically deleted.