Subcontractors

List of subprocessors

Address: 321 Water Street, Suite 501, Vancouver, BC V6B 1B8, Canada.
Data Security Certifications: none; data processing agreement, with standard contractual clauses, in place.
Data Processed: Potentially all data processed by ChartMogul as outlined in our data processing agreement.
Use: This is a wholly owned and controlled subsidiary of the ChartMogul group that provides primarily Sales, Engineering, and Customer Support services to ChartMogul.

Address: (17-101), 17F, 373 Gangnam-daero, Seocho-gu, 06621 Seoul, Korea.
Data Security Certifications: none; data processing agreement, with standard contractual clauses, in place.
Data Processed: Potentially all data processed by ChartMogul as outlined in our data processing agreement.
Use: This is a wholly owned and controlled subsidiary of the ChartMogul group that provides primarily Design, Engineering, and Product services to ChartMogul.

Address: 38 Avenue John F. Kennedy, L-1855 Luxembourg, Luxembourg.
Data Security Certifications: Several, including ISO27001, SOC 1, SOC 2, SOC 3; more available at https://aws.amazon.com/compliance/programs/.
Data Processed: Any data we process as outlined in our data processing agreement may be processed by AWS.
Use: All of ChartMogul’s infrastructure is hosted on AWS virtual servers. AWS also stores our database backups. These backups are fully encrypted. We also use AWS SES to send transactional emails (not marketing emails) from the ChartMogul application to our Users. We only use infrastructure located physically within the European Union (Ireland, eu-west 1).

Address: 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland.
Data Security Certifications: Several, including ISO27001, SOC 2; more available at https://www.twilio.com/en-us/trust-center/compliance-documents.
Data Processed: User name, User email, usage data for our internal analytics, such as page views, IP address, and tracking ID of Users of the ChartMogul platform or websites.
Use: We use Twilio as a customer data platform to track data in our platform and websites.

Address: 989 Market Street, San Francisco, CA 94103, USA.
Data Security Certifications: Several, including ISO27001, SOC 2 Type II; more available at https://www.zendesk.com/trust-center/.
Data Processed: User name, User email, other communication and optional information a User submits.
Use: Zendesk is the software we use to provide customer support and ticketing.

Address: Gordon House, Barrow Street, Dublin 4, Ireland.
Data Security Certifications: Several, including ISO27001, SOC 2, SOC 3; more available at https://workspace.google.com/learn-more/security/security-whitepaper/page-5.html.
Data Processed: Potentially any data we process as outlined in our DPA may be processed by Google Workspace.
Use: We use Google Workspace for all ChartMogul email, as well as for document and spreadsheet creation, editing, storage, and sharing.

Address: 944 Market Street, San Francisco, CA 94102, USA.
Data Security Certifications: Several, including ISO27001, SOC 2; more available at https://www.nylas.com/security/.
Data Processed: User name, User email, email contents, other optional information a User submits or connects to the ChartMogul platform.
Use: We use Nylas’ Email API to allow Users to connect their email accounts to the ChartMogul platform, and thereby display messages, with threads and attachments, and send emails via the ChartMogul platform.

Address: FOZ Building, Gustav Mahlerlaan 300-314, 1082 ME Amsterdam, Netherlands.
Data Security Certifications: ISO27001, SOC 2 Type II, SOC 1 Type II.
Data Processed: ChartMogul replicates production data to Snowflake, so any data we process as outlined in our data processing agreement may be processed by Snowflake. Snowflake shall maintain all data as confidential information under the terms of the data processing agreement, complete with standard contractual clauses, ChartMogul executed with Snowflake. All data is hosted in the European Union (Ireland, eu-west 1).
Use: Data warehouse solution and data analysis engine to improve the performance of our subscription analytics platform.

More information about security and privacy at Snowflake is available at https://www.snowflake.com/legal/ and https://www.snowflake.com/privacy-policy/.

Address: 2nd Floor, 168 Shoreditch High Street, E1 6RA London, United Kingdom.
Data Security Certifications: Pursuing ISO27001.
Data Processed: Prospect name, prospect email, email contents, other optional information a prospect submits.
Use: We use Crono to streamline outreach to prospective customers.

Address: 5424 Sunol Blvd, Ste 10-531, Pleasanton, CA 94566, USA.
Data Security Certifications: SOC 2 Type 2.
Data Processed: User or prospect name and email, video and voice recording, other optional information a User or prospect shares or submits.
Use: We use Fireflies as an AI assistant to record and take notes during sales calls only with consent.

ChartMogul informs you that we intend to engage the following new subprocessor as part of our continual effort to improve our platform:

Address: 2261 Market Street #5039 San Francisco, CA 94114, USA.
Data Security Certifications: SOC 2 Type 1 in progress, and thereafter
Jitsu will pursue a SOC 2 Type 2 report.
Data Processed: User email, IP address, tracking ID, phone number, device, browser, and operating system.
Use: We use Jitsu to capture event data from various sources, including our application, website, and mobile application.

More information about data privacy at Jitsu is available at https://jitsu.com/privacy and https://jitsu.com/dpa.

Last Updated: December 11, 2024