Everything You Need to Know About Retention (Rates)
Learn how to measure, analyze, and improve your retention rates to turn your SaaS business…
The Last SaaS Churn Guide You’ll Ever Need to Read
Read it. Bookmark it. Save it. In this blog post, we have collected everything you need to…
How We Combined Churn Analytics with Customer Feedback to Develop a Better Product
In this post, Klaus-M. Schremser tells us the story of how the Usersnap team turned churn …
How to Reduce Customer Churn with Brand Voice Continuity
Tired of the same ol’ “X proven ways to reduce customer churn”? Conversion copy expe…
Contacts+ Is Using ChartMogul To Cut Churn In Half In 2019
Thanks to ChartMogul, Contacts+ is using their data to understand the behavior of their cu…
How to develop a success management strategy
Who are your most valuable customers? How can you support and retain those customers in th…
The Ultimate Failed Payments Cheat Sheet
Do you know how much of your churn is due to failed payments? Our newest PDF guide unpacks…
Churn-informed onboarding and engagement strategies
Onboarding emails meet churn indicators. Steph Knapp discusses how you can identify and us…
5 Sneaky Reasons You’re Losing Customers (despite your best intentions)
Struggling with churn? Guest blogger and ChartMogul friend, Kristen LaFrance from Churn Bu…
SaaS Metrics Refresher #3: Churn
Welcome to our third installment of SaaS Metrics Refresher. Today we're tackling a big one…
The SaaS growth ceiling: what happens when churn takes hold
As any SaaS business grows, customer churn has the potential to turn from a minor issue to…
Building a churn prediction machine, part one
We have all the data and insights, so why can't we be better at calculating churn risk? Th…
How should I handle churned customers?
Churned customers can represent a lot of sleeping MRR that is just waiting to be reactivat…
SaaS Q&A: How do I calculate LTV when I have negative churn?
Negative churn is a huge accomplishment for any SaaS business, but it can complicate how y…
Seasonal SaaS: Your worst enemy?
Seasonal characteristics are common to certain types of SaaS product. While it may not see…
SaaS Q&A: How do you deal with Happy Churn?
Happy Churn - The good kind of churn? The name would suggest so, but the reality is that H…
SaaS Open Mic: A Chat With Nikos, CEO of Workable
Introducing SaaS Open Mic: An interview series to dig into the minds of some of the founde…
Actionable SaaS Metrics: Customer Churn Rate
The Actionable SaaS Metrics series goes beyond measuring and calculating. It takes a deepe…
Net vs. Gross Revenue Churn: Best Practices
If you're trying to understand your churn and reduce it, then focusing too hard on net rev…
Give Churn the Old Heave-Ho With These Data-Driven Hacks
“Heave” “Boil” “Swirl” “Toss” “Seethe” These are not the words you wan…